Returns & Exchanges

At Lelli Kelly Store, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return window for all unworn footwear in its original packaging. If your new shoes aren't the perfect fit, our simple return process ensures a quick exchange or full refund.

1

Initiate Your Return

Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

2

Pack Your Items

Place the unworn shoes back in their original Lelli Kelly decorated box and secure them inside a protective shipping mailer or carton.

3

Attach Shipping Label

Print the prepaid shipping label provided via email and affix it clearly to the outside of your package, ensuring no old labels are visible.

4

Drop Off and Track

Hand your package to the designated courier service and keep your tracking receipt; your refund will be processed within 5-7 business days of arrival.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing