Frequently Asked Questions
Everything you need to know about your Lelli Kelly order
How do I ensure I choose the correct size for my child?
We provide a comprehensive size guide on each product page. Since children's feet grow quickly, we recommend measuring both feet and allowing approximately 1cm of 'growing room' at the front of the shoe.
What is your return policy for footwear?
We offer a 30-day return window for all unworn items in their original packaging. Please ensure the shoes are tried on a carpeted surface to avoid scuffing the soles, as damaged items cannot be accepted for a refund.
How long does shipping take within the UK and internationally?
Standard UK delivery typically takes 2-3 working days. International shipping times vary by location but generally range from 5 to 10 working days depending on the destination and customs processing.
Are Lelli Kelly shoes machine washable?
Some of our canvas styles are machine washable at 30 degrees. However, leather, beaded, or light-up styles should never be placed in a washing machine. Please check the specific care instructions included with your pair.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express. We also offer secure checkout options via PayPal and buy-now-pay-later services like Klarna.
Do your shoes come with the famous Lelli Kelly free gift?
Yes, many of our seasonal styles come with a special Lelli Kelly gift as advertised. Look for the 'Free Gift' badge on specific product listings to see what is included with your purchase.